UR Office Staff

Terms and Conditions

Effective Date: April 25, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the UR Office Staff service, including the website at urofficestaff.com and the subscriber application at app.urofficestaff.com, operated by UR Sales Team LLC, doing business as UR Office Staff (“UR Office Staff,” “we,” “us,” or “our”). By signing up for or using the service, you agree to be bound by these Terms. If you do not agree, do not use the service.

  1. The Service

UR Office Staff provides an AI-powered receptionist service for professional and small-business clients. Each subscriber is assigned a dedicated phone number and email address. The service answers inbound calls, records and transcribes voicemails, replies to inbound emails, sends activity notifications to the subscriber, and provides a web dashboard to review activity, manage profile information, record a custom voicemail greeting, and maintain a frequently asked questions library used by the AI.

  1. Eligibility and Account

You must be at least 18 years old and legally able to enter into a contract to use the service. You agree to provide accurate, current, and complete information during signup and to keep that information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

  1. Subscription, Billing, and Cancellation

Program Name: UR Office Staff AI Receptionist Service

Introductory Pricing: Your first month of service is offered at an introductory rate of $10. Beginning with the second billing cycle, the standard recurring price of $99 per month applies and continues until you cancel.

Price: $99 per month per business location, billed in advance on a recurring basis.

Payment Processor: Payments are processed by Stripe. By subscribing you authorize us to charge your payment method $99 per month until you cancel.

Auto-Renewal: Your subscription automatically renews each month on the anniversary of your signup date.

Cancellation: You may cancel your subscription at any time by contacting [email protected]. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial months unless required by law.

Failed Payments: If a payment fails, we may suspend or terminate your account until the balance is brought current. We reserve the right to release your dedicated phone number after a reasonable grace period if the account remains delinquent.

Price Changes: We may change our pricing with at least 30 days’ prior notice. Continued use of the service after a price change constitutes acceptance of the new price.

  1. SMS Messaging Program Terms

These SMS terms apply to all subscribers who opt in to receive operational SMS notifications from UR Office Staff.

Program Name. UR Office Staff Operational Notifications.

Program Description. When you opt in, UR Office Staff will send you operational SMS notifications about activity on your dedicated business line, including alerts about inbound calls received, voicemails left, and emails received at your dedicated business email address. These messages are operational and are sent only to subscribers who have signed up for the service and affirmatively opted in to SMS notifications. We do not send marketing or promotional SMS messages under this program.

Opt-In. You opt in by checking the SMS consent box on the signup page at https://urofficestaff.com/signup.php. SMS notifications are optional. You may use the UR Office Staff service and receive equivalent notifications by email without opting in to SMS.

Message Frequency. Message frequency varies with your business activity, typically between 1 and 10 messages per day.

Message and Data Rates. Message and data rates may apply. Check with your mobile carrier for details. UR Office Staff does not charge a separate fee for SMS notifications.

Supported Carriers. All major US carriers, including AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, Boost, MetroPCS, Cricket, and others. T-Mobile is not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.

HELP. Reply HELP to any UR Office Staff SMS message for support. You may also contact support at [email protected].

STOP. Reply STOP to any UR Office Staff SMS message to opt out of further SMS notifications. After you opt out, we will send one final confirmation message acknowledging your opt-out, and you will receive no further SMS messages from the program. You may continue to receive non-SMS notifications (such as email) related to your account.

Re-Subscription. If you opt out and later wish to resume SMS notifications, you may opt back in through your account dashboard at app.urofficestaff.com or by contacting [email protected].

Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subprocessors necessary to deliver the SMS program (specifically Twilio, our SMS provider) is permitted and contractually limited to that purpose. All other categories of information sharing described in our Privacy Policy specifically exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy at https://urofficestaff.com/privacy-policy for full details.

Authorization. You represent that the mobile phone number you provide is your own or that you have authorization from the account holder to receive messages at that number.

Customer Support Contact. For questions about the SMS program, contact UR Office Staff at [email protected].

  1. Use of AI-Generated Content

The service uses artificial intelligence to generate replies to inbound communications on your behalf. While we work to make AI replies accurate and consistent with the information you provide, AI-generated content may contain errors, omissions, or inaccuracies. You are solely responsible for reviewing AI-generated communications sent from your dedicated number or email address and for any commitments, quotes, or representations the AI makes to your customers. We provide tools (FAQs, profile information, dashboard review) to help you shape and monitor AI behavior.

  1. Acceptable Use

You agree not to use the service to:

Violate any applicable law, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or state and federal consumer protection laws.

Send unsolicited marketing messages, spam, or bulk messaging that does not comply with A2P 10DLC carrier rules.

Transmit content that is illegal, harassing, defamatory, obscene, or infringing on another party’s rights.

Impersonate another person or business, or misrepresent your affiliation with any person or entity.

Attempt to gain unauthorized access to any part of the service, other accounts, or our servers.

Interfere with or disrupt the service, including by introducing malware or excessive automated requests.

Use the service for content related to direct lending, age-gated material, cannabis, firearms, gambling, or any use case prohibited by our carriers or service providers under SHAFT or A2P 10DLC rules.

We reserve the right to suspend or terminate your account for violation of these rules, with or without notice.

  1. Your Content

You retain ownership of the information and content you provide to the service, including business information, FAQs, voicemail greetings, and communications routed through your dedicated number or email. You grant UR Office Staff a limited license to process, store, transmit, and display your content as necessary to operate the service.

  1. Third-Party Services

The service depends on third-party providers including Twilio, SendGrid, Anthropic, Stripe, Linode, and Cloudflare. Our ability to provide the service is subject to the continued availability of these providers. We are not responsible for outages, delays, or failures caused by third-party providers, though we will make reasonable efforts to restore service promptly.

  1. Service Availability

We strive to keep the service available 24/7 but do not guarantee uninterrupted availability. The service may be temporarily unavailable due to maintenance, updates, third-party outages, or circumstances beyond our control. We are not liable for missed calls, emails, or messages resulting from service unavailability.

  1. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI-GENERATED CONTENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

  1. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UR SALES TEAM LLC (D/B/A UR OFFICE STAFF), ITS OWNERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO UR OFFICE STAFF IN THE THREE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

  1. Indemnification

You agree to indemnify and hold UR Sales Team LLC (d/b/a UR Office Staff) and its owners, employees, and affiliates harmless from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the service, your content, your violation of these Terms, or your violation of any law or third-party right.

  1. Termination

We may suspend or terminate your account at any time for violation of these Terms, nonpayment, or at our discretion with reasonable notice. Upon termination, your access to the service ends and we may release your dedicated phone number. You may export or request a copy of your data for a reasonable period following termination by contacting [email protected]. Provisions that by their nature should survive termination (including ownership, disclaimers, limitations of liability, indemnification, and the SMS privacy obligations in Section 4) will survive.

  1. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the Effective Date above. For material changes, we will provide additional notice such as by email or a prominent notice on the website. Your continued use of the service after the change constitutes acceptance of the revised Terms.

  1. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms or the service shall be resolved in the state or federal courts located in Virginia, and you consent to the personal jurisdiction of those courts.

  1. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and UR Office Staff regarding the service and supersede any prior agreements. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

  1. Contact Us

UR Office Staff (a brand of UR Sales Team LLC) Email: [email protected] Website: https://urofficestaff.com